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Google Pixel 3 user seeking a refund, gets 10 replacement phones instead

Google sent 10 Pixel handsets worth over $9,000 to a customer after he requested a refund for his defective Pixel 3.

India TV Tech Desk India TV Tech Desk
New Delhi Published on: April 19, 2019 18:17 IST
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Google Pixel 3 user seeking a refund, gets 10 replacement phones instead

Google Pixel 3 user who requested for a refund for his defective Pixel 3 smartphone, ended up getting 10 Pixel smartphones worth $9000 as a replacement. "Every large company has its set of customer service issues but Google has found a more perplexing way of messing it up, as a Reddit user has posted a story in hopes of getting Google's attention.

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According to the Android Police report on Thursday, " After returning a defective Pixel 3, Google didn't issue a refund. Instead, it sent 10 Pixels when the user bought a replacement".

Google can't force this user to return the 10 Pixel phones, but the user has been trying to get them returned and as Google only refunded $80 for tax on the original faulty device.

The report added, "That leaves $900 owed (apparently this was a 128GB model). However, Cheetohz (the user) went ahead and ordered a new pink Pixel in a separate transaction. Google's shipper somehow thought the order was for 10 pink phones, and that's what they sent".

(With IANS inputs)

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