New Delhi: A Jet Airways business class flier Birju Salla travelling to Rajkot from Mumbai on Wednesday morning was shocked when he found that the breakfast platter served to him by the airline – a spread of paratha, croissant, fruits and chana masala – also had a dead, cooked cockroach in it.
According to Birju Salla, he had boarded the airline's flight 9W 7129 from Mumbai to Rajkot for a business trip in the morning. But he immediately fell sick after touching down at the Rajkot airport.
Salla, a vegetarian, said that when he brought to the notice of the flight crew, they did not offer him any medical help and just apologised and offered to replace his food.
"I have never seen such an act of gross negligence from an airline crew. All they could offer was a replacement meal. Pathetic!" Salla said, claiming that he fell sick after the flight.
"I had to eventually consult my Mumbai doctor over the phone and he prescribed medicines. My plans for the day went for a toss because of their negligence," he added.
Salla also complained to the airline authorities about the quality of breakfast via email.
“I am a regular premier JP Platinum flyer. You just can’t imagine the state of my mind. I have been harassed by your so-called esteemed airline. Sometimes there are safety issues like your own crew forgets to lock the cart in gallery. I always try to ignore and assume we are humans and mistakes do happen but not this time,” it reads.
Jet Airways later issued an apology and regretted the inconvenience caused to Salla.
“We have noted the concerned guest's experience with regard to meal service on board our flight. An apology was immediately tendered to the guest and an alternate meal was offered. The guest did not complain of uneasiness to the cabin crew. We have taken up the issue with the caterer for immediate investigation. At Jet Airways we have a stringent policy for meal preparation and segregation and we conduct regular audits. While this incident is extremely rare, Jet Airways sincerely regrets the inconvenience caused to the guest,” a Jet Airways spokesperson said.