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WhatsApp bus ticket system in Delhi may start in 2 months, says Transport Minister

The WhatsApp ticketing system for Metro train services already exists in Delhi and now the trials for buses is likely to commence soon. The Delhi government is also working on single-journey ticket system.

Edited By: Shashwat Bhandari @ShashBhandari New Delhi Updated on: December 21, 2023 19:37 IST
Representational image
Image Source : FILE PHOTO Representational image

Soon people in Delhi will be able to get bus tickets through WhatsApp as the government is likely to roll-out the new service in a couple of months, Transport Minister Kailash Gahlot has informed.

The trial run for the project commences in a fortnight, Gahlot said. Along with the WhatsApp bus ticketing system, another project in the pipeline is the single-journey ticket system that will enable users to book autos, metro tickets, and bus tickets, he said.

"We have already tied up with WhatsApp for this initiative. There will be no digital money involved. Either you buy the NCMC card or the digital ticket. This will also give a huge push to digital money," Gehlot told PTI.

The government had recently in a statement said that an estimated 40 lakh people travel by buses in Delhi, and the number is expected to go up to 60 lakh by 2025. The minister said that the digital ticketing system will check pilferage and theft that is usually witnessed in the handling of cash.

WhatsApp bus ticketing system in two months

The WhatsApp-based bus ticketing system will operate on similar lines as the one in use for the Delhi Metro, officials had earlier said. Gahlot said that the WhatsApp bus ticketing system should be rolled out within two months.

Trials likely from January 15  

"We plan to start a trial run around January 15 and after that, we will take one or two months to completely launch it," he added. Delhi has over 7,000 government buses comprising 4,000 DTC and 3,000 cluster buses.

The government is also planning to launch a separate app for booking a single-journey ticket, he added.

"The same ticket will be used for commuting in an auto, metro, and bus and will cater to commuters from the origin to the destination "The Central government is pushing for an Open Network for Digital Commerce (ONDC). The app will be there and the aggregators that will be on the ONDC platform will of course be part of our application," the minister said.

WhatsApp ticket system already exists in Delhi Metro

The Delhi Metro Rail Corporation (DMRC) already has a WhatsApp-based ticketing system in place. The service was launched in May this year and subsequently extended to all corridors of the rapid transit system, including the Gurugram Rapid Metro.

To purchase Delhi Metro tickets, passengers have to send a 'Hi' to +91 9650855800 on WhatsApp or scan the provided QR code using their smartphones. Ticket cancellations are not allowed in the WhatsApp system. A marginal convenience fee is applied to transactions made via credit or debit card, while no convenience fee is charged for UPI-based transactions.

With inputs from PTI

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