Samsung service centres across India have gone paperless as part of a global initiative. This will lead to offering customers an eco-conscious alternative to paper documents through a new global integrated system, by strengthening its commitment to developing sustainable practices.
More than 11,000 service centres in 180 countries, including India has been operated by 40 Samsung Electronics subsidiaries.
At the service centres in India, all documents that were previously issued to customers on paper are now being shared with them over email and WhatsApp, in the process saving 1.5 million A4 sized sheets of paper a month. This also includes replacing internal office work documents at service centres with electronic documents.
The pilot project started in July last year, across India, and the company has reported having saved over 16 million A4 sheets of paper.