China's internet giant Alibaba has opened its first future hotel named FlyZoo Hotel in Hangzhou, capital of E China's Zhejiang Province. The hotel is loaded with Artificial Intelligence (AI) and robots, automating the procedures like check-in, lights control & room service.
About Alibaba -we tell you that Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, and technology.
Speaking of their latest innovation, FlyZoo hotel features black disc-shaped robots which are about a meter in height deliver food and drop off fresh towels. This latest technology is a part of a suite of high-tech tools that Alibaba says drastically cut the hotel's cost of human labour. Looking at another advantage of these robots, this also eliminates the need for guests to interact with other people.
Formally opened to the public last month, the 290-room FlyZoo is an incubator for technology Alibaba wants to sell to the hotel industry in the future and an opportunity to showcase its prowess in artificial intelligence.
"It's all about the efficiency of the service and the consistency of service because the robots are not disturbed by human moods. Sometimes, we say we are not in the mood, but the system and the robot will always be in the mood," said Andy Wang, CEO of Alibaba Future Hotel Management, as reported by Reuters.
This luxury technology not only eases the human's job but is also beneficial when it comes to hotel securities. Guests check in at podiums that scan their faces, as well as passports or other ID. Visitors with a Chinese national ID can scan their faces using their smartphones to check in ahead of time. Further, elevators scan guests' faces again to verify which floor they can access and hotel room doors are opened with another face scan.
"It's very quick and safe. I haven't used it for a long time yet, but basically, I can be in my room in one minute," said guest Tracy Li. Li added that safety was one of her priorities and she was pleased her room could only be entered with a scan of her face.
In the rooms, Alibaba's voice command technology is used to change the temperature, close the curtains, adjust the lighting and order room service.
At the hotel's restaurant, taller capsule-shaped robots deliver food that guests have ordered via the FlyZoo app while at a separate bar, a large robotic arm can mix more than 20 different types of cocktails. Facial recognition cameras add charges to the room rate automatically.
To check out, guests press a button on the app after which the room locks and they are automatically charged through Alibaba's online wallet. Once this is done, the guests' facial scan data is immediately erased from Alibaba's systems, said Wang.
Alibaba has launched other highly automated projects for bookstores and grocery stores. The aim of such projects is twofold - develop AI and other high-tech expertise which will propel Alibaba's e-commerce offerings forward, as well as develop new areas of business at a time when e-commerce revenue growth rates are slowing, in part due to the US-China trade war.
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