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  UK, India police shut down Kolkata call centres in major online fraud

  World | October 21, 2019 18:37 IST

  British Police service on Monday said it had shut down two sophisticated criminal call centres in Kolkata, instrumental in defrauding thousands of victims in the UK alone, with the cooperation of Indian police.

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  India losing 70% voice and call centre business to Philippines: report

  April 06, 2014 16:37 IST

  New Delhi: Struggling to diversify the delivery footprint to take advantage of low-cost centres, India's BPO industry is currently losing 70 per cent of all incremental voice and call centre business to competitors like Philippines