New research has surfaced that states that OpenAI's ChatGPT, is capable to write original prose and chat with human fluency. The chatbot holds the potential to completely change the healthcare segment by doing accurate analysis.
A new report by GlobalData, a data and analytics company has surfaced which has stated that the revolutionary technology is coming faster than most people in the industry.
It has been estimated that the total Artificial Intelligence (AI) market will be worth USD 383.3 billion in 2030, with a robust 21 per cent compound annual growth rate (CAGR) from 2022 to 2030.
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In an official statement Tina Deng, Principal Medical Devices Analyst at GlobalData said, "ChatGPT can be used to assist doctors with bureaucratic tasks such as writing patient letters so doctors can spend more time on patient interaction. More importantly, chatbots have the potential to increase the effectiveness and accuracy of the processes for preventive care, symptom identification, and post-recovery care.”
AI integration into chatbots and virtual assistants can easily motivate and interact with patients. It can further review a patient's symptoms and then recommend diagnostic advice and different options like virtual check-ins or face-to-face visits with a healthcare professional.
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This can further reduce the workload for hospital staff, increase the efficiency of patient flow, and save healthcare costs.
During the Covid-19 pandemic, chatbots were developed for contactless screening for Covid-19 symptoms in healthcare institutions and to further helped doctors to get the answers to the questions from the public.
Chatbots can answer patient queries about medical products and share brand news with customers.
Pharmaceutical and medical device companies can also be benefitted from using AI-enabled virtual agents to automate customer service processes and further will give patients round-the-clock attention.
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Furthermore, chatbots can be used for social purposes, increasing patient engagement. Chatbots offer advice on how to maintain health after treatment. They send automated reminders to take medications and re-visit information.
Meanwhile, a recent study in the Journal of The National Cancer Institute Cancer Spectrum, showed that when it comes to answering people's questions about cancer, especially regarding myths and misconceptions, ChatGPT was found 97 per cent accurate in providing the correct information.
The AI was claimed to be so accurate that the test subjects were unaware whether the answers came from ChatGPT or the National Cancer Institute.
However, the usage of chatbots in patient care and medical research raises several ethical concerns too.
As massive patient data is fed into machine learning to improve the accuracy of chatbots, patient information is vulnerable. The information provided by chatbots might be more inaccurate and misleading, depending on the sources fed into the chatbots.
"Regardless of the risks, AI-powered chatbots will be used widely in the healthcare industry. More regulations are expected to govern the health uses of chatbots," Deng said.
Inputs from IANS