In a news report, a new iPhone XS Max allegedly caught fire. The incident took place in Ohio, United States, wherein a man named Josh Hillard claimed that his new iPhone XS Max caught fire and exploded in his pants. According to reports from iDrop News, this incident took place on12th December near Columbus, Ohio.
Josh Hillard claimed that he noticed smoke coming out from the iPhone XS Max and felt 'a large amount of heat', as well as a burning sensation on his skin. He ran out and took off his pants with the iPhone XS Max in them. A fire extinguisher was used to take out the flame of the burning iPhone XS Max.
Later, the burnt iPhone XS Max was taken to the Apple store, where Josh was simply dissatisfied with the customer service provided. According to Josh Hillard, he had spent 20 minutes answering questions and had to wait for another 40 minutes after the phone was returned.
The store manager at Apple told Hillard that his device would have to be sent to the engineering team for analysis and this would be the only way he could get a replacement unit.
Josh later came back home and called the Apple Care line immediately. He did go on to receive a new unit but to him, the replacement was not enough. He now seeks compensation for his damaged clothes, shoes and wireless service, which he couldn't use during his time negotiating with Apple.
According to the reports by iDrop News, Hillard plans to launch legal action against Apple. The company is yet to respond to the issue of the iPhone XS Max catching fire. So far, nothing has been clear, as to what caused the fire at the first place.