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Turbulent times: Govt says 1,000 passenger complaints received against Air India in 3 months

Complaints against Air India: The issues have been related to various issues, including refund of fares, overbooking of flights, and staff behaviour, Minister of State for Civil Aviation V K Singh said on Monday.

| New Delhi
Published on: July 19, 2022 17:02 IST
Tata Group took control of the airline on January 27.
Image Source : PTI Tata Group took control of the airline on January 27.

Complaints against Air India: The airline industry has been going through truly turbulent times with back-to-back incidents of aircraft malfunction. Over the past few days, there have been several incidents where SpiceJet, Vistara and on Tuesday, GoAir’s flights, were affected by various glitches. Now, on Tuesday, the government mentioned it has received nearly 1000 passenger complaints against Air India over the last three months. 

The issues have been related to various issues, including refund of fares, overbooking of flights, and staff behaviour, Minister of State for Civil Aviation V K Singh said on Monday. The Tata Group took control of the airline’s operations on January 27 after winning a bid for the airline on October 8, last year. 

"Ministry of Civil Aviation has been receiving grievances related to air transport, including Air India, on the various issues such as refund of fares, flight issues, staff behaviour, baggage issues, overbooking of flights, etc.," Singh said in his written reply to a question in Rajya Sabha. Around 1,000 such complaints were received against Air India during the last three months, he mentioned.

Aviation regulator DGCA on June 14 said it imposed a fine of Rs 10 lakh on Air India for denying boarding to passengers holding valid tickets and thereafter not providing mandatory compensation to them.

The Directorate General of Civil Aviation (DGCA) had in May said that the airlines are indulging in the “unfair practice” of denying boarding to passengers even when they report for their flights at the airport on time.

The regulator — in an e-mail on May 2 — had asked all Indian carriers to give compensation and facilities to passengers affected by such denial of boarding, failing which it would impose financial penalties on them. 

Also Read: One GoAir flight diverted to Delhi, another returns to Srinagar due to technical snag

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