New Delhi: To effectively address complaints of parents of economically weaker sections (EWS) in nursery admission, Delhi government Thursday directed private schools to properly display information about grievance redressal committee and its procedure in public domain. Also, the Directorate of Education (DoE) directed District DDEs to ensure that fixed timings and days are kept for grievance redressal.
“All District DDEs will ensure that fixed timings and days are kept for grievance redressal when the concerned parties will be called and heard.
“The schedule along with the names of members of district level grievance redressal committee and their official phone numbers is displayed prominently outside the district office in public domain. This should also contain the grievance redressal procedure in brief,” the circular issued by DoE said.
The government also asked to maintain record of the grievance.
“The record of the entire grievance, submissions made by the parties and decision taken should be kept properly at the district level so that, in case the complainant appeals against it to Delhi Commission for Protection of Child Rights (DCPCR) the necessary steps can then be taken easily,” the circular said.
Also, the DoE directed that the decision taken should be communicated online on the same day on which it is taken and that the complainant must be informed in writing or by phone that the decision on his or her complaint has been taken and that it is available online.
Today's circular by DoE comes in the wake of concerns raised by Sumit Vohra, founder of admissionsnursery.com about complaint of EWS parents, after DoE in its December 30 circular offered a link for parents to file their complaints.
“How can a parent belonging to EWS category, who cannot fill up forms in English would be able to go to the link, locate it and register complaints,” said Vohra who had demanded that DoE should come out with a detailed procedure for grievance redressal.
Vohra appealed DoE to come up with a grievance redressal system for general category families.