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Air India services restored after suffering technical glitch; hundreds of passengers left stranded across globe

Air India's software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.

India TV News Desk India TV News Desk
New Delhi Updated on: April 27, 2019 9:10 IST
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Air India services restored

Hundreds of Air India passengers were left stranded at several airports across the globe after the airline's check-in software suffered a glitch. The flight movement was, however, later restored. 

The development was confirmed by Air India CMD Ashwani Lohani, who said, "Air India System restored".

Earlier, an official had confirmed that the airline's server was down. 

"SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered," the airline's spokesperson said.

Air India's software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.

According to an Air India official, the server was down since around 3 AM Saturday morning due to which the airline is unable to issue boarding passes to passengers at airports across the world.

Many passengers took to social media and complained about being stranded at airports.

Earlier on June 23 last year, 25 of Air India's flights were delayed across Indian following a technical glitch in the airline's check-in software. 

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