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BSNL leaves Jio, Airtel, Vi behind, launches new feature to report fraudulent SMS via its app

BSNL has launched a new feature for its subscribers to report fraudulent SMS using its Selfcare app. This service is unique, as Jio, Vi, and Airtel do not offer similar features. Here's how you can use it.

Written By: Om Gupta New Delhi Updated on: October 09, 2024 10:08 IST
Fraudulent SMS
Image Source : FILE Fraudulent SMS

BSNL has seen a surge in subscribers following the recent tariff increase by private telecom operators like Jio, Airtel, and Vi. These companies raised their recharge plans by an average of up to 15 percent starting July 3, prompting many users to switch to BSNL. To retain both new and existing customers, the state-owned company is focusing on enhancing its services. Currently, it is in the process of rolling out 4G services nationwide and is also working on 5G. Additionally, to address the issue of spam and Unsolicited Commercial Communication (UCC), the company has introduced a simplified way for users to report these messages.

BSNL's UCC complaint service enables users to report any fraudulent SMS or voice calls by visiting the BSNL Selfcare app and providing the necessary details to file a complaint. This unique service is not offered by any other telecom operator in the country. If you are interested in using this feature to report any fraudulent SMS received on your BSNL mobile number, here is a step-by-step guide on how to do it.

How to file a complaint against fraudulent SMS with BSNL:

  • 1. Open the BSNL Selfcare app.

India Tv - How to file a complaint against fraudulent SMS with BSNL

Image Source : FILEHow to file a complaint against fraudulent SMS with BSNL

  • 2. Tap on the three-line menu at the top left corner of the home page.
  • 3. Scroll down and select the 'Complaint and Preference' option.

India Tv - How to file a complaint against fraudulent SMS with BSNL

Image Source : FILEHow to file a complaint against fraudulent SMS with BSNL

  • 4. On the next page, tap on the three-line menu on the right side.

India Tv - How to file a complaint against fraudulent SMS with BSNL

Image Source : FILEHow to file a complaint against fraudulent SMS with BSNL

  • 5. Choose 'Complaints' from the menu.

India Tv - How to file a complaint against fraudulent SMS with BSNL

Image Source : FILEHow to file a complaint against fraudulent SMS with BSNL

  • 6. Tap on 'New complaint'.

India Tv - How to file a complaint against fraudulent SMS with BSNL

Image Source : FILEHow to file a complaint against fraudulent SMS with BSNL

  • 7. Select either SMS or Voice to file your complaint and enter all the necessary details.
  • India Tv - How to file a complaint against fraudulent SMS with BSNL
    Image Source : FILEHow to file a complaint against fraudulent SMS with BSNL

By following these steps, you can file a complaint against any fraudulent SMS using the BSNL Selfcare app for any UCC received on your BSNL mobile number.

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