Delhi Metro to conduct online customer satisfaction survey

This is the first time that DMRC will conduct an online survey. A paper-based customer satisfaction survey was conducted last year during which responses were collected from the commuters at the stations.

Based on the responses, a slew of changes were introduced to the system related to aspects such as availability of drinking water, improvement in quality of smart cards and tokens, toilet facility, parking arrangements, and facilities for the differently-abled and elderly.

The Delhi Metro Museum organised a workshop on Metro travel for its physically challenged commuters earlier this week where information about the facilities available for the physically challenged commuters in Delhi Metro was shared.

About 40 participants of age groups ranging from nine to 40 years took part in the workshop. Metro Museum organised the event in association with Prerna Niketan Sangh, an NGO working for the physically challenged.

Delhi Metro offers a range of facilities for its differently-abled commuters, such as wheelchairs, lifts with braille signages, yellow tactile paths for the visually impaired and reserved seats in trains.