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  Customer service in crisis: As AI replaces humans, chatbots struggle to understand needs

  Technology | October 15, 2025 17:27 IST

  A recent Airtel incident, where a user's calls and internet were cut off due to a re-verification issue, illustrates the frustration of AI customer service: the chatbot was unable to resolve the complex problem, showing why replacing human agents before bots are ready is often detrimental to users.

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  OnePlus announces new project to improve customer service, offers lifetime free screen replacement

  Technology | December 06, 2024 11:43 IST

  OnePlus has launched a new initiative called Project Starlight in India. As part of this project, the company plans to invest Rs 6,000 crore in the country. Additionally, they have announced measures to address the issue of the Green Line.

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  Dyson apologises to South Korean consumers for poor customer service

  Technology | November 22, 2023 15:25 IST

  Dyson received a number of complaints from a state-run consumer complaint related to Dyson was counselling centres reaching 864 between January and October (2023), which was up by 66.8 per cent from a year ago (2022).

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  Uber appoints Bengaluru-based Vidhya Duthaluru as global engineering head

  India | March 03, 2020 14:31 IST

  Ride-hailing major Uber on Tuesday named Bengaluru-based Vidhya Duthaluru as the global engineering head for the customer care platform.

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  Pranab Asks Private Banks To Focus On Improving Customer Service

  March 10, 2012 18:47 IST

  New Delhi, Mar 10: Concerned over large complaints against private sector and foreign banks, Finance Minister Pranab Mukherjee today asked them to focus on improving customer service.“It is heartening to know that as per the