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TRAI directs mobile operators to upgrade apps and web portals to tackle spam messages

TRAI has issued a directive requiring mobile service providers to improve their mobile apps and web portals. This enhancement aims to simplify the process for users to register complaints about unsolicited commercial communication (UCC).

Edited By: Saumya Nigam @snigam04 New Delhi Updated on: June 25, 2024 10:26 IST
TRAI, tech news, india tv tech
Image Source : FILE TRAI instructs telecom players to enhance digital tools

The Telecom Regulatory Authority of India (TRAI) has mandated mobile services providers to enhance their mobile apps and web portals to make them more user-friendly for registration of unsolicited commercial communication (UCC) complaints. The government of India has recently issued fresh directions to mobile service providers, to curb spam calls and messages. 

The TRAI has mandated mobile service providers to ensure that options for UCC complaint registration and preference management are easily accessible on their mobile applications and websites.

The telecom regulatory body said, “Also, essential details for the registration of complaints should be automatically populated if users grant permission to access their call logs and other relevant data."

The TRAI has further implemented amendments to the performance monitoring report formats (PMRs).

All mobile service providers in the country will now need to submit PMRs every month, as opposed to the previous quarterly reporting cycle, said the Ministry of Communications.

Earlier this month, the TRAI allocated 160 mobile phone series for making transactional and service voice calls for all entities regulated by RBI, SEBI, IRDAI and PFRDA in the first phase, in order to prevent the duping of citizens from the fraudsters.

Once the 160 mobile series is implemented, it will help in the easy identification of the calling entity.

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Inputs from IANS

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