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Mom: Airline agent mocked 5-year-old girl's 'Abcde' name

A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter's 'Abcde' name when they were preparing to board a flight home to Texas

Reported by: AP [ Published on: November 29, 2018 22:00 IST ]
Image Source : AP Mom: Airline agent mocked 5-year-old girl's 'Abcde' name

SANTA ANA, Calif. (AP) — A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter's 'Abcde' name when they were preparing to board a flight home to Texas.

KABC-TV reported late Wednesday that Traci Redford accused a gate agent at Orange County's John Wayne Airport of laughing at her daughter's name and posting a photo of her boarding pass on social media.

The girl's name is spelled with the first five letters of the alphabet and is pronounced "AHB-sih-dee."

Redford says the family was pre-boarding because her daughter has epilepsy.

She says she asked the agent to stop and that someone saw the social media post and notified Southwest.

Southwest issued a statement apologizing to the family. The airline says it has followed up with the employee.

Disclaimer: This is unedited, unformatted feed from the Associated Press (AP) wire.

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