Joshi however added that citizens were equally responsible for the "bribe culture".
"Citizens are equally responsible for this bribe culture... we look for an easy way out, and hence indulge in bribing. I think this will help in breaking this vicious circle,"
Swapan Bhattacharjee, 65, caretaker of a residential complex in Delhi's Dwarka area, said: "It might work out to some extent, but those who have had their work done by bribing the other party will just continue doing so. I hope that the team behind this helpline will attend to complaints, and bring about change".
There was, however, the sceptical voice too.
"However optimistic and well-meaning the idea is, I don't think it is going to work. The idea of a sting operation is not very viable. I don't think I would take the pain of doing a sting operation on anyone. Sting operations, as we have seen before, aren't a very reliable tool for investigation," said Debojit Dutta, 26, student.
"Instead of opening a helpline and then helping people conduct sting operations, a redressal forum that would investigate complaints and act upon them with transparency and efficiency might have been more welcome," Dutta said.
