Telecom giant Airtel, which has been facing a severe backlash for allegedly obliging to a customer's 'disriminatory reuest', has issued a detailed response over the whole controversy.
Airtel reiterated that it never differentiates on the basis of identity, religion, sex and that the company has a uniform policy for all. Airtel said the two executives - Shoaib and Gaganjot - were just doing their duty but a completely different picture was painted on the social media.
Here's what had happened: READ
"At Airtel, we never have and never will succumb to differentiating on the basis of religion, ethnicity or caste. We will continue to train our representatives to see the world without the filters of bias, of any kind," the company said.
Interestingly, the one-page statement by Airtel didn't mention the name of the person under whose name it was issued. The company said it was done deliberately so that 'no religious, caste overtones' could be attached to it.
"Official Airtel Spokesperson (Name withheld so you can read this free of religious and caste overtones)," the undersign stamp of Airtel's one-page statement said.
