Ludhiana, Oct 10: The Right to Service Act ensuring time-bound delivery of public services to the people as a matter of right came into force in Punjab today.
“The Act strikes at the root cause of corruption by taking away discretion of government officials besides binding them to deliver time-bound services,” Deputy Chief Minister Sukhbir Singh Badal said at a function here.
The public-interaction function was held to seek suggestions from the citizens on further improving the Act.
Under the Punjab Right to Service Act-2011 RTS, time-bound delivery of 67 citizen-centric services to the public as a matter of right will be ensured. Besides, a provision for punishing civil servants in case they fail to comply with the prescribed time-frame has been incorporated.
“The purpose of this act is to empower citizens, to restore their dignity, repose trust of the citizens in the transparency of administration and make administration accountable to the public,” Badal said.
The Act covers services of the departments of local government, transport, housing and urban development, revenue, health, home, social security, food and civil supplies and rural water supply besides the police department, he said. PTI