Jet Airways has been directed to pay a compensation of Rs 1 lakh to a resident of Chhattisgarh, for preponing a scheduled flight without informing the passenger. The incident dates back to June 2012, due to which the passenger could not appear in an examination scheduled for the next day. After the incident came to light, the apex consumer commission directed Jet Airways to pay compensation along with interest to the Chhattisgarh resident.
Jet Airways India Limited was deficient in rendering services by not intimating to Dr Akash Lalwani the change in the schedule of the flight, which left more than 10 hours before the scheduled departure, the commission maintained.
Lalwani had booked his flight ticket through an online portal on behalf of Jet Airways.
The commission said that it was for Jet Airways to ascertain the details of Lalwani and intimate him of the change in flight schedule.
"Though the case of Yahoo Tour and Travels is that it had provided all the details of the complainant to Jet Airways assuming that the details were not provided, it was for Jet Airways to ascertain the details of the passenger from the travel agent and intimate the change of time to him."
"That admittedly was not done. Therefore, Jet Airways India Ltd. was clearly deficient in rendering services to the complainant it having not intimated the change in the scheduled time of the flight to him," Presiding of the commission VK Jain said.
In his complaint, Lalwani said he had booked a flight from Raipur to Kolkata on June 9, 2012.
The flight which was scheduled to depart at 9.25 pm, was combined with another flight which left at 10.40 am, more than 10 hours before the scheduled departure.
The early departure led to Lalwani missing the flight due to which he could not appear in an examination scheduled for 9 am on June 10, the next day at Kolkata.
He filed a complaint with the district forum, which had directed Jet Airways and Yahoo Tour and Travels to refund Rs 38,432, comprising expenditure incurred on appearing for the examination including air ticket, taxi fare, and cost of books.
The district forum also awarded Rs 11 lakh as compensation to Lalwani, which was challenged in the state commission by both Jet Airways and Yahoo Tour and Travels.
The state consumer commission modified the compensation amount to Rs 1 lakh while maintaining the direction for payment of Rs 38,432 with interest.
The state commission's order was challenged by both, the airlines and the online travel booking site, in the NCDRC.
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