Telecom giant Airtel, which has been facing a severe backlash for allegedly obliging to a customer's 'disriminatory reuest', has issued a detailed response over the whole controversy.
Airtel reiterated that it never differentiates on the basis of identity, religion, sex and that the company has a uniform policy for all. Airtel said the two executives - Shoaib and Gaganjot - were just doing their duty but a completely different picture was painted on the social media.
Did Airtel really bow down to a discriminatory request? Maybe you should read this. pic.twitter.com/Mr7b8Pgrci— airtel India (@airtelindia) June 20, 2018
Interestingly, the one-page statement by Airtel didn't mention the name of the person under whose name it was issued. The company said it was done deliberately so that 'no religious, caste overtones' could be attached to it.
"Official Airtel Spokesperson (Name withheld so you can read this free of religious and caste overtones)," the undersign stamp of Airtel's one-page statement said.