Vodafone customers on Tuesday complained over an unexplained deduction of Rs 99 from their prepared accounts. Several Vodafone customers reported deduction of an amount of Rs 99 after which many of them took to Twitter to raise the matter. Vodafone users shared screenshots of messages on Twitter which they received from the telecom operator informing them about the deduction. The message reads, "Dear customer, this is to inform you that a rental amount of Rs 99 has been deducted towards International Roaming rental for 30 days."
Now stealing money by charging International Roaming chargers of "Rs 99" I have no travel history. Further no complain lines are working to address the issue. pic.twitter.com/bPRu3bb3LF— Vakar Ahmad (@VakarAhmad9) June 2, 2020
Dear Friends— Shadab Khan (@00Shadab) June 2, 2020
Koi hame batayega ki ye jo Message aaya hai aur 99 Rs Minus ho gaya hai Iska kya matter hai,👇👇
Dear Customer, this is to inform you that a rental amount of Rs.99 has been deducted towards International Roaming rental for 30 days. pic.twitter.com/swygK7DZvr
Prepaid customers are receiving— magiccollection (@magiccollectio4) June 2, 2020
this message and balance is getting
deducted from their account.
Dear Customer, this is to inform you
that a rental amount of Rs.99 has been
deducted towards International… https://t.co/vUcPzRrwdn
After the telecom company was apprised about the matter, it issued an apology to one of its customers who raised the matter on Twitter. Replying to an anonymous user, Vodafone said, "Hi Sincere apologies for the inconvenience caused to you. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time."
While in another reply to a random user, Vodafone said, "Hi! We apologize the inconvenience caused. Due to a technical error, Rs 99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe!"