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Snapdeal joins hands with Truecaller to enhance customer experience

Online marketplace Snapdeal today announced its partnership with leading communication app Truecaller to enhance user experience by integrating 'Truecaller Priority' in the company's Interactive Voice Response (IVR) and order confirmation numbers.

India TV Business Desk, New Delhi [Published on:02 Mar 2017, 5:12 PM IST]
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Snapdeal joins hands with Truecaller to enhance customer experiencePhoto:PTI

Online marketplace Snapdeal today announced its partnership with leading communication app Truecaller to enhance user experience by integrating 'Truecaller Priority' in the company's Interactive Voice Response (IVR) and order confirmation numbers.

While shopping on Snapdeal, customers with the Truecallar app installed on their phones will be able to easily identify and filter IVR or delivery verification calls.

"Truecaller Priority feature will help reduce a key friction point in the delivery process; ensuring that our customers don't miss out on any important calls from Snapdeal," Jayant Sood, Chief Customer Experience Officer at Snapdeal, said in a statement.

 Any calls received by users who have placed an order on Snapdeal will be clearly marked as 'Snapdeal Order Team' or 'Snapdeal Delivery Team'.

 "With Truecaller Priority, Snapdeal ensures enhanced efficiency in its user communications while users get to know that call is critical and for relevant reasons," added Arun Krishnan, Director, Strategic Partnerships at Truecaller.