Reiterating its earlier stand of holding rivals responsible for poor connectivity and call failures on its network, new entrant Reliance Jio has again asked Vodafone and Idea Cellular to release interconnection ports and warned them that they would be held responsible for all consequences due to continued violation of service quality norms on their part.
Referring to the regulator TRAI’s directions issued to telecom operators on October 7 for resolving the service quality issue, the Mukesh Ambani-led firm in separate letters to Vodafone and Idea said, “In deference to TRAI’s directions, RJIL therefore demands immediate release of the shortfall in E1s.”
The Telecom Regulatory Authority of India (TRAI) has given a deadline of October 17, 2016 to mobile operators to resolve the matter so that customers do not experience poor quality of service. TRAI has observed high level of congestion in telecom networks leading to call failure on Reliance Jio’s network.
Jio has been alleging that Airtel, Vodafone and Idea are denying it required number of interconnection points. However, the incumbents have said that they have provided sufficient points of interconnection (PoIs) to meet requirement of Jio as per industry average.
Reliance Jio was launched on September 1, while its commercial launch was on September 5. Its offers, such as free voice calls to all Jio users and 1GB of 4G data at Rs 50, had triggered a battle of the best tariff among telecom operators in India. However, it drew criticism soon after its launch with an abysmal call drop rate.
(With PTI Inputs)